We understand situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment, you provide more than 24 hours’ notice. This will allow another patient who is waiting for an appointment to be scheduled in that time slot. When cancellations are made with less than 24 hours’ notice, we are unable to offer that time to other patients.
Clients who do not show up for their appointment or provide less than 24 hours’ notice of cancellation will be considered a NO SHOW. Clients who do this three (3) or more times in a 12 month period will be required to pre-pay the examination fee in order to book any future appointments.
We understand that unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
Our practice firmly believes that a good DVM/client relationship is based upon understanding and good communication. Questions about our NO SHOW policy should be directed to Judith at 409-892-2821.